Frequently Asked Questions

What is CliniSafe?

CliniSafe is the leading, global product, for clinical trial concomitant drug checking.

What types of help are there for CliniSafe?

This is an example of help provided by the Information Button.

Information Buttons:
Move your mouse pointer over the blue i symbol and a help message will be displayed.

eLearning:
Once you have logged in, look for the menu option Help, eLearning.
There are on screen modules to guide you through every possible action.

How do I get a Username and Password

This is explained in your study protocol documentation.
If your are not sure - please contact your study monitor.

How secure is CliniSafe?

CliniSafe is designed to use the highest levels of security:

All internet traffic to and from the CliniSafe web site is encrypted and you will see a padlock displayed in your browser - similar to this: and the address bar will start with https:
Passwords are encrypted inside the database - CliniSafe staff cannot read them. They can only reset your password to a new random one and it will be sent to you.
Passwords sent to you are "Random, One Time Only". Once you have used your random password to login, you must change it before proceeding.
If there is a short delay in displaying the next web page - do not click a button twice - otherwise you will be logged out.
Do not click the Back, Foward or Refresh buttons - otherwise you will be logged out.
In the unlikely event of a program error - you will be logged out.

All these features are similar to a banking web site.

Which Internet browser should I use?

CliniSafe is designed to work with all internet browsers on all operating systems:
Examples:

Internet Explorer 6 on Microsoft Windows XP
Internet Explorer 7 on Microsoft Windows Vista
Opera/Safari on Apple

Any permutation of browser and operating system will work!

There are 2 requirements:

Your web browser must accept cookies from www.clinisafe.com
Javascript must be enabled

Which Email system should I use?

CliniSafe is designed to work with all Email systems:
Examples:

Microsoft Outlook
Microsoft Hotmail
Google gMail

Any Email system will work!

However, there are a few technical issues to bear in mind:

If you have an anti-virus or anti-spam program installed - add www.clinisafe.com to your "safe senders list"